Privacy Policy

1. Who We Are

Trydentt Cleaning Services ("Trydentt", "we", "us", or "our") operates trydenttcleaning.ca. We provide professional residential and commercial cleaning services across Ontario, Canada, including London, Toronto, Mississauga, Oakville, Kitchener, Barrie, Kingston, and Windsor.

For privacy inquiries, contact us at homes@trydenttbuildingservices.com or call +1 519-871-3368.

2. Information We Collect

We collect information you provide directly to us, including:

• Contact information: name, email address, phone number, and service address when you request a quote or contact us.
• Service details: property type, size, and cleaning preferences submitted through our quote or booking forms.
• Communications: messages you send us via contact forms, email, or phone.

We also automatically collect certain technical data when you visit our site:

• IP address, browser type, and device information
• Pages visited, time spent on site, and referring URLs
• Cookies and similar tracking technologies (see Section 6)

3. How We Use Your Information

We use the information we collect to:

• Respond to your quote requests and schedule cleaning services
• Send you appointment confirmations, reminders, and follow-ups
• Process payments and manage your account
• Improve our website and services
• Send promotional communications (with your consent, and with the ability to opt out at any time)
• Comply with legal obligations

4. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our business (e.g., CRM platforms, scheduling software, payment processors), under strict confidentiality agreements. We may also disclose information where required by law.

5. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations, typically no longer than 3 years after your last interaction with us, unless a longer retention period is required by law.

6. Cookies

Our website uses cookies and similar tracking technologies to analyse site traffic and improve your experience. We use tools including GoHighLevel (GHL) for marketing tracking. By using our site, you consent to our use of cookies. You can disable cookies through your browser settings, though some features of the site may not function properly as a result.

7. Your Rights (PIPEDA)

Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Withdraw consent to the collection or use of your information (subject to legal or contractual restrictions)
• Request deletion of your data where we have no legal obligation to retain it

To exercise any of these rights, email us at homes@trydenttbuildingservices.com.

8. Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. However, no method of transmission over the Internet is 100% secure.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of our website after any changes constitutes your acceptance of the revised policy.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us: